Cancellation & Returns Policy

Last Updated: January 2026

At Harshika Soft IT Solutions Private Limited (“Harshika Soft IT”, “we”, “our”, or “us”), customer satisfaction is important to us. This Cancellation & Returns Policy explains the terms and conditions under which orders for our electronics and IT products and services may be cancelled, returned, or refunded.

1. Order Cancellation

a) Product Orders

• Orders may be cancelled within 24 hours of order placement, provided the order has not been processed, dispatched, or assigned for installation or service.

• To request a cancellation, customers must contact us immediately with complete order details.

• Once an order has been dispatched, delivered, or installation/service work has commenced, cancellation will not be permitted.

b) Service Orders

• Cancellation of installation, repair, consulting, or project-based services depends on the stage of service execution.

• Any costs already incurred (inspection, diagnosis, procurement, manpower allocation, or travel) may be deducted from the refundable amount, if applicable.

2. Returns & Exchanges

Due to the nature of electronics and IT products, returns are accepted only under specific conditions.

a) Eligible for Return

• Return requests must be raised within 7 days from the date of delivery.

• Products must be:

  • Unused and uninstalled

  • In original packaging with all accessories, manuals, and invoices

  • In resalable condition

b) Non-Returnable Items

The following items are not eligible for return or exchange:

• Used, installed, or damaged electronics or IT equipment

• Software, digital licenses, subscriptions, or downloadable products

• Customized, special-order, or made-to-order items

• Installation, repair, consulting, and service-based offerings

• Products explicitly marked as Non-Returnable

• Items damaged due to misuse, improper handling, power fluctuations, or external causes

3. Damaged, Defective, or Incorrect Products

• If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery, along with clear photos or videos as evidence.

• After verification, we will arrange a replacement or refund at no additional cost, as applicable.

4. Return Process

• Contact our support team to request return authorization.

• Upon approval, ship the product to the return address shared by our team.

• Once the product is received and inspected, eligible refunds or replacements will be processed.

⚠️ Unauthorized or unapproved returns will not be accepted.

5. Refunds

• Approved refunds are processed within 5–7 business days after product inspection.

• Refunds are issued to the original payment method only.

• Shipping, handling, installation, diagnostic, and service charges are non-refundable, unless the return is due to our error.

6. Return Shipping

• Return shipping costs are to be borne by the customer.

• If the return is due to our mistake (wrong, damaged, or defective item), return shipping costs will be borne by us.

7. Contact Information

For any questions related to cancellations, returns, or refunds, please contact us:

Harshika Soft IT Solutions Private Limited

Office Address:
1st Floor, Shop No. F-137
Poonam Shruti SK Stone, Latiff Park
Mira Road East, Mira Bhayandar
Thane, Maharashtra – 401107
India

Phone: +91 97026 498798
Email: support@harshikasoftit.com